Frequently Asked Questions
Everything you need to know about our services, coverage, and partnerships.
1. Do you provide 24/7 services?
Yes, our operational center is available 24/7 for activation, monitoring, and reporting.
2. What is the average response time?
Average response time is 30–60 minutes in urban areas and 60–120 minutes in interurban zones.
3. How does reporting work?
Updates are sent every 15–30 minutes, and a final report is provided within 24 hours.
4. What areas do you cover?
We operate across Albania, Kosovo, and North Macedonia, with expanding partnerships in the Balkans.
5. How can I become a partner?
Contact our partnership team via email or form submission, and we’ll review your request within 48 hours.
6. Do you offer corporate packages?
Yes, we offer tailored packages for companies, fleets, and travel agencies based on volume and needs.
7. How do you handle emergencies?
Our dedicated team follows a standardized protocol ensuring rapid communication and dispatch coordination.
8. Can I track my service request?
Yes, once activated, you’ll receive live updates and a tracking link via SMS or email.
9. Is assistance available outside Albania?
Yes, our network covers the entire Balkan region through certified local partners.